Frequently Asked Questions
Everything you need to know about exporting products from Cameroon
Ordering is simple:
- Browse our product catalog or send us your specific request
- We'll verify availability (in-stock or sourcing required)
- Receive a detailed quote including all export costs
- Approve the quote and make payment
- We handle all export formalities and ship to your destination
In-stock products are already in our export-ready warehouse and can ship within 1-2 weeks. Sourced products require us to procure from local suppliers first, adding 2-4 weeks to the timeline but often allowing for custom quantities/specifications.
We accept bank transfers (SWIFT), credit cards (3% fee), and escrow payments through trusted platforms. For first-time customers, we typically require a 50% deposit with balance due before shipment.
Shipping times vary by destination and method:
- Air Freight: 3-10 business days (faster but more expensive)
- Sea Freight: 4-6 weeks (economical for large shipments)
- Express Courier: 5-7 days (for small packages under 50kg)
We'll provide exact estimates when preparing your quote.
The buyer is responsible for all import duties, taxes, and customs clearance in the destination country. We provide all necessary export documentation (commercial invoice, packing list, certificates of origin) to facilitate smooth customs processing.
Yes, we can arrange for various certifications including organic, fair trade, phytosanitary, and quality inspection certificates. Additional fees and time may apply depending on the certification requirements.
You must notify us within 48 hours of delivery with photographic evidence. For eligible claims, we'll either replace the damaged items (if available) or issue a partial refund. Note that perishable agricultural products cannot be returned.
We implement a 3-step quality control process: (1) Supplier vetting before onboarding, (2) Pre-shipment inspection at our warehouse, and (3) Random quality checks during packing. For large orders, third-party inspections can be arranged.
Yes! We welcome serious buyers to visit our Douala warehouse and meet with suppliers by appointment. We can help arrange logistics for your Cameroon visit including local transportation and accommodation recommendations.
Yes, we provide volume discounts for container-load quantities (FCL) or repeat orders. Discounts vary by product and are calculated based on total order value and shipping efficiency.
Still have questions?
Our export specialists are ready to help you navigate the process of sourcing products from Cameroon.
Contact Our Team